I also filed a police report right away but has not yet been contacted by the detective! Don't know what to do or how to prove that they merchandise HAS been stolen somewhere between UPS and most likely USPS. Nordstrom has not yet gotten back to me so I dont know yet which carrier documented the weight. Lastly, I'd check with Nordstrom again, to see if there's any possibility that there was a mix up on their end. Although, there may be nothing that they can do, since there's no way to prove whether or not a theft (if this is, in fact, a theft) occurred, prior to the package being received by USPS. Since your bag hadn't yet been returned, you could also check with your homeowner's, to see if they accept claims like this. Perhaps you could ask the person investigating to give you advice regarding how to pursue this. Or, I drop off return packages myself, with a trusted package and supply store, where I can purchase additional insurance if necessary. However, Newgistics will work with the merchant to answer. Due to privacy policies and contractual obligations as a standard mail shipping provider, Newgistics must refer consumers with questions or concerns back to the merchant. I try to make returns in person, if at all possible. Specialties: Please note, inquiries and concerns regarding the status of a package should be addressed by the merchant with whom you have a direct relationship. Nevertheless, if theft is to blame, then the thief is to blame. ![]() It could be as simple as an error on Nordstrom's part. Hopefully an investigation will clear up what happened. Personally, I wouldn't draw any conclusions as to blaming a carrier for theft, yet. I agree with Jesssh, who responded to your post here: Do You Prefer Shopping Online? What possibly k could do to get this big mess fixed ((( Spent more than 2k, no bag, no proof, screwed up and devastated! How would i ever be able to trust returning and item by shipping!!!!! No way to prove that I included the bag in the box!!!! ![]() USPS said, the shipment of Nordstrom packages get handled by a third party. However, the UPS has dropped it off at USPS but they claim that they have no record of the package ( manager said, they do not scan but they'd simply drop it off at USPS). Enter tracking number to track Newgistics shipments and get delivery time online. ![]() The dilemma: My husband dropped off the package at our local UPS store while he should have dropped it off at USPS! (. After your order ships, tracking information may take 48 hours to appear. Their record indicates that the package had been empty at the time that it was scanned!!!! Used the smart return label to return it! Received an email from Nordstrom that the package was EMPTY.
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